1.Store Opening & Daily Operations

• Ensure timely store opening and closing as per defined timings
• Verify staff attendance, system readiness, billing software, and
  power backup
• Ensure counters, store, and cash desk are fully operational before
  sales begin
• Maintain opening and closing checklists with accountability

2.Wholesale Counter Sales & Order Generation

• Handle wholesale counter sales for distributors, stockists, clinics,
  and institutions
• Convert walk-in enquiries into confirmed orders
• Drive daily, weekly, and monthly counter sales targets

3.Customer Attraction & Retention

• Attract new wholesale and institutional customers
• Build long-term relationships with existing customers
• Resolve supply, billing, and service-related issues promptly

4.Offers, Schemes & Commercial Control

• Implement only management-approved offers and schemes
• Ensure no unauthorized discounts or price manipulation
• Track scheme effectiveness and customer response

5.End-to-End Order Processing Control

• Control the complete order cycle: Order generation → Billing →
  Picking → Dispatch
• Ensure coordination between counter, store, and dispatch teams
• Prevent delays, short supplies, and wrong dispatches

6.Billing & Cashier Oversight

• Supervise billing accuracy
• Monitor cashier activities (cash and card collections)
• Ensure daily cash closing and reconciliation with sales

7.Credit Control & Collections Coordination

• Ensure sales are within approved credit limits and payment terms
• Follow up on outstanding payments with customers
• Coordinate with HO accounts on ledger confirmations and credit note
  closures

8.Inventory & Stock Control

• Maintain batch-wise and expiry-wise stock records
• Strictly enforce FEFO
• Segregate saleable, near-expiry, expired, and damaged stock
• Support stock counts and audits

9.Merchandising & Store Presentation

• Ensure professional merchandising and store layout
• Maintain proper rack labeling and product visibility
• Position fast-moving items for efficiency

10. Staff Hiring & Team Management

• Hire, train, and manage counter, billing, helper, and market staff
• Allocate daily responsibilities and targets
• Ensure discipline, productivity, and SOP adherence

11. Store Maintenance & Administration

• Resolve electrical, AC, rack, and IT system issues
• Coordinate with vendors for repairs and maintenance
• Ensure minimal downtime of store operations

12. Asset Management

• Safeguard racks, furniture, computers, printers, CCTV, and power
  backup
• Prevent misuse, loss, or damage of assets
• Maintain basic asset records and condition tracking

13. Hygiene, Pest Control & Cleanliness

• Ensure daily cleanliness of store, counters, pantry, and toilets
• Supervise housekeeping staff
• Ensure scheduled pest control and proper logging

14. Licence, Renewal & Inspection Readiness

• Verify availability and validity of depot licenses
• Track renewals and highlight upcoming expiries
• Ensure store is inspection-ready (documentation & cleanliness)
• No regulatory liaison responsibility

15. Pricing Discipline & Rate Control

• Ensure adherence to approved price lists
• Prevent unauthorized differential pricing
• Immediately flag pricing deviations

16. Secondary Sales Visibility & Market Mapping

• Track customer-wise and area-wise sales movement
• Identify growth opportunities and dormant customers
• Share competitor and market feedback with management

17. Business Continuity & Backup Planning

• Ensure daily billing and data backups
• Train alternate staff for critical roles
• Prepare contingency plans for power, system, or staff failures

18. MIS, Reporting & Performance Tracking

• Submit daily sales and cash summaries
• Prepare weekly outstanding and ageing reports
• Share monthly near-expiry and risk reports
• Highlight red flags proactively

19. Ethical Conduct & Confidentiality

• Maintain confidentiality of pricing, customers, and company data
• Prevent conflict of interest and data leakage
• Enforce ethical conduct among staff

20. Training, Succession & Team Capability Building

• Train junior staff across counter, billing, and store functions
• Ensure backups for all critical roles
• Reduce dependency on any single individual

21. Credit Invoice & MR–Hospital Supply Records Control

• Maintain proper records of credit invoices and MR-hospital supplies
• Ensure invoices are supported by approved orders, MR authorization,
  and delivery proof
• Maintain customer-wise and MR-wise records
• Prevent unbilled stock movement and misuse of MR supply route
• Ensure systematic physical and digital filing for audit readiness

• ✓ Food allowances
• ✓ Sharing bachelor
  accommodation
• ✓ Travel and
  transportation
• ✓ Company-related
  expenses as per actual cost